Contact
Whether you have a question about our collections, need help choosing the perfect shade or length, would like an update on your order, or require aftercare advice, our Client Care team is here to assist you.
Choose the contact option that suits you best.
Live Chat
Need a quick answer?
Connect directly with our Client Care team through the live chat on our website.
Our team is available on business days from 10:00 to 18:00 CET/CEST (Dutch time).
Simply select the chat icon in the bottom-right corner of our website to start a conversation.
24/7 Virtual Assistance
Outside our Client Care hours, our virtual assistant is available 24 hours a day, 7 days a week.
It can help you find information in our Help Center and answer frequently asked questions about our collections, orders, delivery, returns and more.
For general enquiries, order support, returns or product advice, you are always welcome to contact us by email.
We aim to respond to all enquiries as quickly as possible during business days.
For questions regarding an existing order, please include your order number so that we can assist you more efficiently.
Prefer to speak with us directly?
Our Client Care team is also available via WhatsApp for personal assistance.
WhatsApp: +31 6 87229160
Available on business days:
10:00 – 18:00 CET/CEST (Dutch time)
Please note that we are currently not available for telephone calls. For the quickest personal assistance, we recommend contacting us via Live Chat or WhatsApp.
Social Media
Discover the world of SeBella Luxe Hair and stay inspired by our latest collections, transformations, styling inspiration and updates.
You can also send us a message through our social channels:
Instagram: @sebella.luxe
Facebook: SeBella Luxe
For order-specific questions or matters involving personal information, we recommend contacting our Client Care team via email, Live Chat or WhatsApp.
Frequently Asked Questions
Your answer may already be waiting.
For quick assistance, visit our FAQ & Help Center, where you can find useful information about:
- Our luxury human hair collections
- Choosing your shade and length
- Hair care & maintenance
- Orders & payments
- Shipping & delivery
- Returns & refunds
- Product quality & aftercare
SeBella Luxe Hair Client Care
Exceptional hair deserves exceptional service.
Our team is here to make your SeBella Luxe Hair experience effortless, personal and refined — from selecting your perfect hair to caring for it beautifully after delivery.