Politique de remboursement
Returns & Warranty
Returns Made Simple
At SeBella Luxe Hair, every order is prepared with care and attention to detail. We want you to feel completely confident in your purchase and delighted with the quality of your hair.
Should you wish to return your order, we offer an extended 30-day return period, subject to the conditions below.
Return Conditions
To ensure the quality, authenticity and hygienic integrity of our luxury human hair products, returned items must be in their original, unused and unaltered condition.
To be eligible for a standard return:
● The product must be returned in its original condition and, where reasonably possible, in its original packaging.
● The hair must not have been worn, installed or attached to natural hair.
● The hair must not have been washed, cut, brushed beyond what is reasonably necessary for inspection, coloured, bleached, toned or chemically
treated.
● The hair must not have been treated with purple or silver shampoo or other colour-altering products.
● Any original hygiene or security seals must remain intact for returns made under our voluntary extended return policy.
● The product must not otherwise have been altered, customised or damaged.
● Personalized or custom-made products cannot be returned, except where required by law.
Please handle the hair carefully when inspecting your order. Human hair is a delicate, premium product, and unnecessary handling or alteration may affect its condition and value.
Your statutory consumer rights remain unaffected.
How to Return Your Order
Returning your order is simple:
- Register your return through your customer account, contact us at info@sebellaluxe.com, or notify us by another clear means of communication.
- Once your return request has been received, we will provide you with the relevant return instructions and, where available, a return shipping label.
- Carefully package the product to protect it during transportation.
- Send your return within the applicable return period.
- Once your return has arrived, our team will carefully inspect the product.
- When your return has been approved, your refund will be processed and you will receive confirmation from us.
For the statutory right of withdrawal, use of our return portal or a specific return form is not mandatory.
Return address
SeBella Luxe Hair — Returns
Moerasvaren 30
1441 SP Purmerend
The Netherlands
We recommend retaining your proof of shipment until your return and refund have
been fully processed.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is the result of an error by SeBella Luxe Hair or applicable law requires otherwise.
Where we provide a prepaid return label for a standard return, the applicable return shipping costs may be deducted from the refund if this has been clearly communicated beforehand.
Refunds
Once your return has been received, it will be carefully inspected to ensure that it meets the applicable return conditions.
For an eligible return, the refund will be issued to the original payment method.
Where the statutory right of withdrawal applies, refunds will be processed within the period required by applicable law. SeBella Luxe Hair may, where permitted by law, withhold reimbursement until the returned product has been received or sufficient evidence of return has been provided.
Standard outbound delivery costs will be refunded where required by law.
Any additional delivery costs resulting from choosing a premium, express or other delivery option that was more expensive than our least expensive standard delivery option will not be refunded to the extent permitted by law.
Depending on the circumstances, a reduction in value may be applied where a product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning.
Hygiene & Hair Integrity
Human hair is a personal-care product. For this reason, we take hygiene and product integrity extremely seriously.
Many of our products are supplied with a hygiene or security seal, such as a plastic tie, security tie or other tamper-evident closure.
For our voluntary extended return policy, these seals must remain intact.
Where the statutory conditions for the hygiene exception to the right of withdrawal
are met, breaking or removing a relevant seal may affect the right of
withdrawal.
Where that statutory exception does not apply, your statutory rights remain
unaffected. However, handling that goes beyond what is reasonably necessary to inspect the product may result in a reduction in value where permitted by law.
Quality & Warranty
Our Commitment to Exceptional Hair
Every SeBella Luxe Hair product is selected and prepared with particular attention to quality, beauty and craftsmanship.
Because our products are made from genuine human hair, subtle variations in colour, texture, density, wave pattern and other natural characteristics may occur. These individual characteristics are part of the natural beauty of authentic human hair and do not automatically indicate a defect.
However, if you believe there is a genuine quality issue with your order, we want to hear from you.
Please contact:
info@sebellaluxe.com
Our team will be pleased to assist you.
Reporting a Quality Concern
If you suspect that your product has a manufacturing or quality issue, please
contact us as soon as reasonably possible after discovering the concern.
To help us assess your product carefully and fairly, we may ask you to provide:
● Your order number
● A description of the issue
● Clear photographs or videos
● Information about installation and use
● Your hair-care routine
● Details of products used on the hair
● Details of heat styling or chemical treatments
In some circumstances, we may ask you to return the product so that our team can carry out a physical inspection.
Before Altering the Hair
If you believe there may be an original quality issue, we strongly recommend contacting us before making any further alterations to the hair.
Where reasonably possible, please avoid:
● Bleaching
● Colouring
● Toning
● Purple or silver shampoo
● Chemical treatments
● Cutting
● Excessive heat treatment
● Other permanent or significant alterations
Until we have had an opportunity to assess the concern.
Significant alterations may make it difficult or impossible to objectively determine the original condition of the product or the cause of the reported issue.
Treatments by Salons or Third Parties
The final result and longevity of human hair can be influenced by installation,
maintenance, styling, heat and chemical processing.
SeBella Luxe Hair cannot guarantee the outcome of bleaching, colouring, toning, cutting, installation or other treatments carried out by the customer, a salon, hairstylist or another third party.
This does not affect your statutory rights where the product itself did not conform to the agreement at the time required by applicable law.
When There Is a Genuine Product Issue
Every quality concern is assessed individually, carefully and fairly.
If our assessment determines that a product does not conform to the agreement, we will provide the appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include:
● Repair or an appropriate solution
● Replacement
● Price reduction
● Refund or termination of the agreement where legally applicable
Our goal is simple: to provide exceptional hair, refined service and a customer experience worthy of the SeBella Luxe Hair name.
SeBella Luxe Hair Luxury Hair. Beautifully Selected. Exceptional by Nature.
For
returns, product advice or quality enquiries: