FREQUENTLY ASKED QUESTIONS

Find your perfect match

Are SeBella Luxe extensions made from real human hair?

Yes. SeBella Luxe extensions are made from 100% real human hair. They offer a beautifully natural
appearance, soft feel and styling versatility, and can be washed, blow-dried, curled and straightened with
proper care.

Will the extensions look natural?

Our extensions are designed to blend with your natural hair when the right colour, length, weight and
installation method are selected. For a seamless result, we recommend professional installation where
applicable.

How do I choose the right colour?

Compare the extension colour with the mid-lengths and ends of your hair, rather than only your roots.
Complementary shades can help create a natural blend. Colours may appear different depending on
lighting and screen settings.

How much hair do I need?

This depends on your natural hair thickness, current length and desired result. Adding volume may
require less hair than adding both length and volume. Thick or blunt-cut hair often needs more extensions
for a seamless blend. Ask your hairstylist for guidance before ordering.

How long will my extensions last?

Longevity depends on the extension method, frequency of wear, installation, styling habits and aftercare.
Gentle brushing, appropriate products, limited heat and professional maintenance can help preserve their
condition. There is no single lifespan for every set.

Wear with confidence

Can I wash, curl or straighten my extensions?

Yes. Use gentle, extension-friendly shampoo and conditioner. Apply heat protection before styling and
use the lowest effective temperature. Keep oils, conditioner and hot tools away from tapes, bonds and
attachment points.

Can I colour or tone the hair?

Consult an experienced professional and always perform a strand test first. Chemical treatments may
alter the colour, condition and lifespan of extensions. Bleaching or lightening is not recommended.
SeBella Luxe cannot guarantee the results of chemical treatments performed after purchase.

Can I sleep or swim with my extensions?

For installed extensions, sleep only with completely dry, gently detangled hair secured in a loose braid or
low ponytail. Follow the instructions for removable types and remove before sleeping when
recommended. Limit chlorine and salt-water exposure; rinse and care for the hair promptly after contact.

Can I use my usual hair products?

Choose gentle products suitable for real human hair extensions. Avoid harsh cleansers and products that
dry the hair. Keep heavy masks, oils and conditioners away from attachment points unless your stylist
advises otherwise.

Can I return my extensions?

Longevity depends on the extension method, frequency of wear, installation, styling habits and aftercare.
Gentle brushing, appropriate products, limited heat and professional maintenance can help preserve their
condition. There is Please review the full Return Policy on the SeBella Luxe website before opening or using your
extensions. It explains the applicable return conditions, including any hygiene-seal and product-condition
requirements.no single lifespan for every set.

What if my item is incorrect or damaged?

Contact customer care as soon as possible with your order number, a description of the issue and clear
photographs of the product and relevant packaging. For help choosing your hair or caring for it, use the
contact details on the SeBella Luxe website.