Privacy Policy
At SeBella Luxe Hair, your privacy matters to us. We are committed to protecting your personal information and handling it in a transparent, secure, and responsible way.
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, who we may share it with, how long we keep it, and what rights you have.
This Privacy Policy applies to customers and visitors to our website in the European Union (EU), European Economic Area (EEA), United Kingdom (UK), and other locations where our products and services are available.
We process personal data in accordance with applicable data protection legislation, including, where applicable, the EU General Data Protection Regulation (GDPR) and the UK General Data Protection Regulation (UK GDPR).
Article 1 – Who We Are
SeBella Luxe Hair is a sole proprietorship established in Purmerend, the Netherlands, and registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under registration number:
Chamber of Commerce number: 42155327
For the purposes of applicable data protection legislation, SeBella Luxe Hair is the data controller responsible for the processing of personal data described in this Privacy Policy.
If you have any questions about this Privacy Policy, your personal data, or the way we process your information, you can contact us at:
SeBella Luxe Hair
Purmerend, The Netherlands
Email: info@sebellaluxe.com
Article 2 – Personal Data We Collect
The personal data we collect depends on how you interact with SeBella Luxe Hair, our website, and our services.
We may collect and process the following categories of personal data:
● First and last name;
● Billing address;
● Delivery address;
● Email address;
● Telephone number;
● Order information;
● Payment and transaction information;
● Customer account information;
● Products purchased or viewed;
● Returns, refunds, complaints, and warranty information;
● Communications and correspondence with our customer service team;
● Reviews, ratings, and photographs submitted with reviews;
● Photographs and videos you voluntarily provide in connection with product questions, color matching, customer service, complaints, returns, or warranty claims;
● Information you voluntarily provide when requesting a specific hair color, length, or other product variation;
● IP address;
● Browser type and version;
● Device information;
● Cookie identifiers;
● Website usage and interaction data;
● Marketing preferences;
● Information relating to your consent choices.
We only collect personal data that is reasonably necessary for the purposes described in this Privacy Policy.
Children
Our products and services are not specifically directed at children.
We do not knowingly collect personal data from children under the age of 16 without the consent or authorization of a parent or legal guardian where such consent is required under applicable law.
If you believe that a child has provided personal data to us without the appropriate authorization, please contact us so that we can take appropriate action.
Article 3 – Why We Process Your Personal Data
We only process personal data when we have a valid legal basis for doing so.
Depending on the circumstances, we may process your personal data for the following purposes:
Processing and Delivering Your Order
We use your personal information to process your purchase, confirm your order, arrange payment, prepare your products, and deliver your order to the correct address.
Legal basis: Performance of a contract.
Managing Your Customer Account
If you create an account, we process your information to create, maintain, and secure your customer account and to provide you with access to your order information.
Legal basis: Performance of a contract.
Customer Service
We process your information when you contact us with questions about our products, orders, deliveries, hair colors, lengths, special requests, or other matters.
Legal basis: Performance of a contract and/or our legitimate interest in providing high-quality customer service.
Returns, Refunds, Complaints and Warranty Claims
We may process your order information, correspondence, photographs, videos, and other relevant information to investigate and resolve returns, refunds, complaints, and warranty claims.
Legal basis: Performance of a contract, compliance with legal obligations, and/or our legitimate interests.
Processing Payments
We process information necessary to facilitate and verify payments for your purchases. Payments may be processed by third-party payment providers.
Legal basis: Performance of a contract.
Legal and Administrative Obligations
We may process and retain certain information to comply with accounting, tax, consumer protection, and other legal requirements.
Legal basis: Compliance with a legal obligation.
Improving SeBella Luxe Hair
We may use information about how customers interact with our website and services to improve our website, product selection, customer experience, and services.
Legal basis: Legitimate interest and/or consent where required by law.
Marketing and Advertising
With your consent where required, we may use your information to send you news, promotions, product launches, special offers, or other marketing communications.
We may also use cookies and similar technologies to measure the effectiveness of advertising and, where permitted, provide more relevant or personalized advertising.
Legal basis: Consent and/or legitimate interest where permitted by applicable law.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing messages or by contacting us.
Protecting Our Business and Customers
We may process information where reasonably necessary to prevent fraud, misuse of our services, unauthorized transactions, or other unlawful activity and to protect our customers, business, and legal rights.
Legal basis: Legitimate interest and/or compliance with a legal obligation.
Article 4 – Fraud Prevention, Misuse and Legal Claims
To protect SeBella Luxe Hair and our customers, we may process relevant personal data for the prevention, detection, investigation, and handling of suspected fraud, misuse, fraudulent returns, payment disputes, chargebacks, false claims, or other unlawful or improper activity.
Depending on the circumstances, this information may include:
● Customer and contact information;
● Order information;
● Payment and transaction information;
● Delivery information;
● Customer service communications;
● Return and refund information;
● Photographs and videos voluntarily provided to us;
● Technical information such as IP addresses and device information;
● Other information reasonably necessary to investigate a transaction, complaint, dispute, or claim.
We may use and retain this information where reasonably necessary for:
● Preventing and detecting fraud;
● Investigating suspicious transactions or claims;
● Resolving payment or customer disputes;
● Protecting our customers and business;
● Preserving relevant evidence;
● Establishing, exercising, or defending legal claims;
● Complying with applicable legal obligations.
We will only process information for these purposes where we have an appropriate legal basis and where the processing is proportionate to the circumstances.
Article 5 – Who We Share Personal Data With
We do not sell your personal data.
To operate our webshop and provide our services, we may share necessary personal data with carefully selected third parties.
Depending on the services we use, these may include:
● E-commerce and webshop hosting providers;
● Payment service providers;
● Banks and financial service providers;
● Delivery companies and carriers;
● Warehousing and fulfillment partners;
● Customer service providers;
● Email and communication platforms;
● Review platforms;
● Marketing and advertising service providers;
● Website analytics providers;
● Cookie consent and management providers;
● IT, cybersecurity, and cloud service providers;
● Accountants and administrative service providers;
● Legal advisers and other professional advisers.
We only share personal data to the extent reasonably necessary for the relevant service or purpose.
Where required by applicable law, service providers that process personal data on our behalf are contractually required to process that information appropriately and securely.
We may also disclose personal data where we are legally required to do so, where requested by a competent public authority, or where reasonably necessary to establish, exercise, or defend our legal rights.
Article 6 – International Data Transfers
Some of the service providers we use may process or store personal data outside the Netherlands, the EEA, or the United Kingdom.
Where personal data is transferred internationally, we take appropriate measures to ensure that the information receives a level of protection consistent with applicable data protection legislation.
Depending on the destination and service provider, these safeguards may include:
● An adequacy decision adopted by the European Commission or relevant UK authority;
● Standard Contractual Clauses (SCCs);
● The UK International Data Transfer Agreement or UK Addendum, where applicable;
● Other legally recognized international data transfer mechanisms.
Where appropriate, additional safeguards may also be implemented to protect your personal information.
Article 7 – Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure that the website functions correctly, understand how visitors use our website, improve the shopping experience, and support marketing activities.
These may include:
● Necessary cookies – required for essential website functionality, such as the shopping cart, checkout, security, and account functions;
● Preference cookies – used to remember certain choices and preferences;
● Analytics cookies – used to understand how visitors interact with our website and improve its performance;
● Marketing cookies – used to measure advertising performance and, where permitted, provide relevant or personalized advertising.
Where required by applicable law, non-essential cookies will only be placed after you have given your consent.
You can change or withdraw your cookie preferences at any time through the cookie settings available on our website.
For further information about the cookies and technologies we use, please see our Cookie Policy.
Article 8 – How Long We Keep Your Personal Data
We do not keep personal data for longer than reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
The applicable retention period depends on the type of information and the reason for processing it.
For example, certain order, invoice, payment, and accounting information may need to be retained for the period required under applicable tax and administrative legislation.
Information relating to complaints, returns, disputes, fraud investigations, chargebacks, or legal claims may be retained for longer where reasonably necessary to:
● Comply with legal obligations;
● Resolve disputes;
● Prevent or investigate fraud;
● Preserve evidence;
● Establish, exercise, or defend legal claims.
When personal data is no longer required, we will delete or anonymize it where appropriate.
Article 9 – How We Protect Your Personal Data
Protecting your personal information is important to SeBella Luxe Hair.
We take appropriate technical and organizational measures designed to protect personal data against:
● Unauthorized access;
● Accidental loss;
● Unlawful processing;
● Unauthorized alteration;
● Disclosure;
● Destruction or misuse.
Access to personal information is limited to those who reasonably require access for legitimate business purposes.
Although we take appropriate precautions, no online service or electronic transmission can be guaranteed to be completely secure.
Article 10 – Your Privacy Rights
Depending on your location and applicable privacy legislation, you may have several rights concerning your personal data.
These may include the right to:
● Request access to the personal data we hold about you;
● Request correction of inaccurate or incomplete personal data;
● Request deletion of your personal data where applicable;
● Request restriction of certain processing;
● Object to certain processing based on legitimate interests;
● Object to direct marketing;
● Receive certain personal data in a structured, commonly used, machine-readable format where the right to data portability applies;
● Withdraw your consent at any time where processing is based on consent;
● Lodge a complaint with the relevant data protection supervisory authority.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise your privacy rights, please contact:
Email: info@sebellaluxe.com
We may request reasonable additional information where necessary to verify your identity and protect your personal information before responding to your request.
We will respond within the period required by applicable law.
Article 11 – Marketing Communications
If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may contact you about:
● New SeBella Luxe Hair products;
● New colors and lengths;
● Special collections;
● Promotions and discounts;
● Exclusive offers;
● Hair inspiration and product information;
● Other relevant SeBella Luxe Hair news.
You can unsubscribe from email marketing at any time by clicking the unsubscribe link contained in our marketing emails.
Where marketing is based on consent, you may withdraw that consent at any time.
Article 12 – Reviews, Photos and User-Provided Content
You may choose to provide us with reviews, photographs, videos, or other content.
Where such content is submitted for a specific purpose, such as a product inquiry, color-matching request, complaint, return, or warranty claim, we will use it for that purpose and other compatible purposes permitted by law.
We will not automatically use photographs or videos that you provide privately to customer service for public marketing or promotional purposes.
If we wish to use customer photographs, videos, testimonials, or similar content for promotional purposes beyond the context in which they were originally provided, we will obtain the appropriate permission where required.
Article 13 – Complaints
If you have a question or concern about how SeBella Luxe Hair processes your personal data, we encourage you to contact us first so that we can investigate and address your concern.
Email: info@sebellaluxe.com
You also have the right to lodge a complaint with the competent data protection supervisory authority.
For customers in the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
Customers in other EU/EEA countries may also have the right to contact their relevant local supervisory authority.
Individuals in the United Kingdom may have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Article 14 – Automated Decision-Making
SeBella Luxe Hair does not currently make decisions about customers that are based solely on automated processing and that produce legal effects or similarly significant effects on an individual.
If this changes in the future, we will update this Privacy Policy and provide the information required under applicable data protection legislation.
Article 15 – Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example when we introduce new services, change service providers, or when applicable laws or regulations change.
The most recent version of this Privacy Policy will always be available on our website.
Where appropriate, the date at the top of this Privacy Policy will be updated to indicate when the latest changes were made.
We encourage you to review this Privacy Policy periodically to stay informed about how SeBella Luxe Hair protects and processes your personal information.
SeBella Luxe Hair
Purmerend, The Netherlands
Chamber of Commerce (KvK): 42155327
Email: info@sebellaluxe.com
SeBella Luxe Hair — Beauty with confidence. Privacy with care.
Contact & Client Care
We’re Here for You
At SeBella Luxe Hair, exceptional service is just as important to us as exceptional hair.
Whether you have a question about our collections, need help choosing the perfect shade or length, would like an update on your order, or require aftercare advice, our Client Care team is here to assist you.
Choose the contact option that suits you best.
Live Chat
Need a quick answer?
Connect directly with our Client Care team through the live chat on our website.
Our team is available on business days from 10:00 to 18:00 CET/CEST (Dutch time).
Simply select the chat icon in the bottom-right corner of our website to start a conversation.
24/7 Virtual Assistance
Outside our Client Care hours, our virtual assistant is available 24 hours a day, 7 days a week.
It can help you find information in our Help Center and answer frequently asked questions about our collections, orders, delivery, returns and more.
For general enquiries, order support, returns or product advice, you are always welcome to contact us by email.
We aim to respond to all enquiries as quickly as possible during business days.
For questions regarding an existing order, please include your order number so that we can assist you more efficiently.
Prefer to speak with us directly?
Our Client Care team is also available via WhatsApp for personal assistance.
WhatsApp: +31 6 87229160
Available on business days:
10:00 – 18:00 CET/CEST (Dutch time)
Please note that we are currently not available for telephone calls. For the quickest personal assistance, we recommend contacting us via Live Chat or WhatsApp.
Social Media
Discover the world of SeBella Luxe Hair and stay inspired by our latest collections, transformations, styling inspiration and updates.
You can also send us a message through our social channels:
Instagram: @sebella.luxe
Facebook: SeBella Luxe
For order-specific questions or matters involving personal information, we recommend contacting our Client Care team via email, Live Chat or WhatsApp.
Frequently Asked Questions
Your answer may already be waiting.
For quick assistance, visit our FAQ & Help Center, where you can find useful information about:
● Our luxury human hair collections
● Choosing your shade and length
● Hair care & maintenance
● Orders & payments
● Shipping & delivery
● Returns & refunds
● Product quality & aftercare
SeBella Luxe Hair Client Care
Exceptional hair deserves exceptional service.
Our team is here to make your SeBella Luxe Hair experience effortless, personal and refined — from selecting your perfect hair to caring for it beautifully after delivery.